Security and Privacy

The Tape Store takes your privacy, your security and that of your personal information very seriously. We have and always will offer all of our customers the highest levels of security for online transactions. Read on for more information on how we protect you and your data...


This privacy policy sets out how The Tape Store uses any information that you provide when you use this website ( The Tape Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. The Tape Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Rest assured, however, that there will be no nasty surprises in here. We are 100% committed to following absolute best practice in regards to your right to privacy and the security of your personal and banking information.

Our promise to you? We will NEVER store your card information and we will never, ever pass your personal information on to any third parties, no matter who they are. Learn more about how we process your card payments by reading our Security Policy below.

You should also read our Security Policy (below) and consider it in conjunction with this policy. The Security Policy tells you how we protect any information we may have to gather.

What we collect

You will always be aware of every piece of information we gather. If you don't want to tell us something you don't have to, it's as simple as that. In order for this site to work properly and to process your order effectively we may ask to collect the following information:

  • Your name
  • Your contact information including email address (so we can let you know your order has been processed or if there's a problem)
  • demographic information such as postcode, preferences and interests (so we can make sure your order gets to you and so we can ensure you find the products you're really interested in)
  • other information relevant to customer surveys and/or offers (completely optional) 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • To let you know about the status of your order or if there are any problems with it
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can unsubscribe at any time with just one click.
  • We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Links to other websites

Our website may contain links to other websites of interest. These could be other sites within our group or, alternatively, could be websites that we feel you may be interested in. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will never sell, distribute or lease your personal information to third parties... and that's a promise.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £15 will be payable to cover our office administration time in processing your request. We are entitled to charge this by law and only do so due to the time this process takes. If you would like a copy of the information held on you please write to The Tape Store using the correspondence address found on our Contact Us page.

If you believe that any information we are holding on you is incorrect or incomplete please write to or email us as soon as possible at the same address. We will promptly correct any information found to be incorrect.


For information on cookies and how we use them to make your online experience better please view our Cookie Policy. 

This website uses Google Adwords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the The Tape Store's website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.



The Tape Store takes your security and that of your personal information very seriously. We always have and will continue to offer all of our customers the very highest levels of security commercially available for online transactions.

SSL Secured

SSL (Secure Sockets Layer) is a series of internet rules enforced upon computers connected to the Internet. These rules include encryption (which guards against spying and eavesdropping), authentication (which helps verify that the party who receives data from your site is actually who they claim to be) and data integrity (which ensures that any data sent is not interfered with during transmission).

All information that is passed between your computer and this site is SSL secured, the certificate for which is provided by Comodo. This system helps to ensure that your personal information is both securely transmitted and safe from third parties. When you're entering your billing and card information you will see https:// at the start of the URL. The 's' means that this page is secure and that means your data couldn't be in safer hands.

Someone intercepting the information would have to find the right key - a nearly impossible task. It is virtually impossible for an unauthorised party to find the right key, even if they are equipped with the very best technology.

You can check our site’s security status within all major browsers.

If you're about to send information to a site that's not using SSL your browser should really warn you first. SSL protects your communications during transmission. Because of the authentication involved, secure servers are slower than the regular server for delivering files. Therefore SSL is only used when transmitting sensitive information across the web.


On The Tape Store’s behalf, our parent company Kootoo Ltd banks with HSBC, the winner of a number online security awards in recent years. We use HSBC Merchant Services, the World’s sixth largest card processing provider and a firm that has headed up the development of some of the most secure and best value products and services in the industry.

In 2011 HSBC Merchant Services won the vaunted ‘Best Security or Anti-Fraud Development’ Award at the Card & Payment Awards. Just a little later that same month, they also won the coveted ‘Merchant Award’ at the European Card Acquiring Awards for the second year on the trot.

PCI DSS compliance

PCI DSS compliance is something that all e-commerce sites must have in place in order to operate. Standing for Payment Card Industry Data Security Standard, PCI DSS is intended to safeguard both our and your data against fraudulent payments and practices. So that we can accept cards such as MasterCard and Visa, The Tape Store absolutely must be PCI DSS compliant. The Tape Store employs one the World’s leading online security and compliance firms, Security Metrics, to make sure that we are 100% on the ball.

Secure Payment Gateway

The Tape Store uses Sagepay to process all payments through its site. Sagepay is part of the business software company Sage, one of the UK’s most trusted brands. Sagepay process over 4 billion secure payments each and every year for over 30,000 UK businesses ranging from small local merchants to huge multinationals. Sagepay are at the forefront of tackling online card fraud and ensuring that your payment process is both safe and easy for you, the customer.

For more information on our payment processes please consult our Shopping Safely Page.