- Our Products
- I need a specific type of tape measure or laser measure but can’t find it on your site!
- I want to make a large order. How can I go about this?
- Security and Online Payments
- How secure is this site? I want to place an order and have concerns about doing it over the internet.
- What type of credit cards do you accept?
- Is credit available for larger orders?
- Delivery and Charges
- Is there a minimum delivery charge and do you offer free delivery?
- How long will it take to get to me?
- Can you send an order outside of the UK?
- Refunds, Replacement, Cancellations and Complaints
- I have made an order on the website and I have still not received my items after the delivery time stated. Where are they?
- What if the goods are damaged upon receipt?
- My goods are not what I imagined them to be. Can I get a refund?
- I have purchased my order through the website but I have decided that I do not want the items any more. Can I cancel my order?
- I would like to make a complaint or post feedback. How can I go about this so that it is taken into consideration and not just ignored?
I need a specific type of tape measure but can’t find it on your site!
On our website we include mainly our more popular products but we do stock many other types that are not listed. If you need something in particular please just get in touch.
I want to make a large order. How can I go about this?
Large orders can be made through the website in the usual way. The site automatically generates the discounts as you go and you'll see this in the basket before you 'checkout'. Alternatively, if you'd like to talk through your order and place it over the phone you can always call us on 0800 023 6200.
If you have selected a particularly large quantity of products it is possible that we might be a little low on stock. This isn’t a problem! Any 'over stock' orders will be noticed immediately and we'll call you to advise whether there is an increased wait for delivery. Usually we can satisfy any size of order within 5-7 working days regardless of size.
For those of you placing large orders there are a variety of payment options open to you. For more information simply go to the The Tape Store homepage and click on the link entitled ‘How can I pay?’ at the very top of the page.
Security and Online Payments
How secure is this site? I want to place an order and have concerns about doing it over the internet.
The website is 'SSL' secured using an extended validation SSL certificate. It is also coded to the meet the very highest levels of security. Unlike many of our competitors we do not store your card details, merely your contact, delivery and invoicing details. Sage Pay, the firm that processes your card payments, has a long and distinguished track record with secure online payments. Our merchant bank account is HSBC and our computer systems are scanned regularly by an outside firm called Security Metrics, providing us with our PCI DSS certification.
However, if you're still concerned or uncomfortable about ordering online our team are available to take your order by phone (Monday to Friday, 9am-5pm) by calling 0800 023 6200.
What type of credit cards do you accept?
We accept most major credit cards including Visa, Mastercard, Visa Delta, Visa Electron, Maestro and Solo. Please note we only accept payment using credit cards issued in the UK, the Isle of Man and the Republic of Ireland. If you wish to make a payment from outside those areas please get in touch.
Is credit available?
Yes! If you are from a local authority, Government department, a school, hospital, the armed forces or another public body you should be eligible for a credit account. For all such bodies, however, credit is only available for orders over £100. All orders below that must be paid for by credit/debit card, cleared cheque or bank transfer.
Credit can also be made available for private companies subject to a number of checks (including a credit check) and various criteria being met. On the whole credit is generally extended to larger, well-established firms who have a good credit rating. A purchase order will always be required for any orders made on account. Credit orders from private companies must exceed £250.
We also ask that all new business customers pay for their first order up front. Each order thereafter can (providing all checks are passed) be invoiced accordingly allowing strictly 14 days credit. The Tape Store reserves the right to refuse credit at any time without reason and any firm’s credit facility could be withdrawn should their account become overdue.
Delivery and Charges
Is there a minimum delivery charge and do you offer free delivery?
For orders up to a certain weight we give you the option of shipping through Royal Mail. For cost effectiveness we offer both Royal Mail Second Class and First Class postage.
When you need an order in a hurry or for all orders above a certain weight we offer a variety of courier options. The pricing structure can be viewed on our Delivery and Returns page. The postage and packaging costs are calculated based on the weight and dimensions of each individual order. All courier orders within current stock levels that are made before 2pm will be delivered to you the next working day. If you order an amount over and above the current stock level you will be contacted by a member of our team.
All orders containing a Leica DISTO laser measure come with free courier delivery (UK mainland). Unfortunately, due to the sheer cost of delivery, we aren't able to offer this free service to the Scottish Highlands, Scottish Isles, the Isle of Man, Northern Ireland, the Republic of Ireland or other outlying isles.
How long will it take to get to me?
Most orders processed by 2pm are despatched the same day and will reach you within 24 hours/1 working day if sent via the next day courier option. You should allow between 3 and 5 working days for delivery if you select a Royal Mail shipping option but most items should be with you next working day if ordered before 2pm. Larger quantities of stock may take between 5-7 working days to arrive but please allow up to 10.
We do not despatch on weekends so, if you place an order after 2pm on a Friday or on the subsequent Saturday or Sunday, your order will be despatched on the following Monday.
We will notify you of any change to delivery by e-mail or telephone providing that we have your correct details with the order.
Can I order from outside of the UK?
Absolutely! The Tape Store is an international organisation that supplies individuals, companies and Government bodies throughout the World. From defence contractors in Norway to oil exploration firms in Ghana, we supply tape measures, laser measures and other products in quantities from one to a thousand.
Due to our excellent relationships with UK manufacturers, we are also able to act as procurement agents for firms outside of the UK wishing to purchase tools of all types, not simply tape measures. We regularly export items from tape measures and laser measures to wrenches, saws, welding shields and power tools throughout the world. All orders outside of the UK and the ROI must be paid for in advance via direct wire transfer and may take a little longer to arrive than domestic deliveries. Please contact us for more details.
Refunds, Replacement, Cancellations and Complaints
I have made an order on the website and I have still not received my items after the delivery time stated. Where are they?
Most of our larger orders are sent by Royal Mail or courier. If you haven't received your Royal Mail order within 3-5 days please do get in touch. If you haven't received your courier delivery within 48 hours please also get in touch. A common misconception is that Royal Mail 1st Class ensures an item will arrive the next working day. This is not the case. Royal Mail only suggests 3 working days even for 1st Class deliveries and this can, on occasion, extend to 5 during busy periods. The time limit that Royal Mail guarantees is significantly longer than even that. If there is still no sign of your order please let us know and, once this time limit has passed, we will replace your order.
What if the goods are damaged upon receipt?
In the unlikely event that your goods are damaged please contact us through the website within 7 days of your order being placed to arrange a replacement. If a direct replacement isn't available we may offer you a suitable alternative but you are under no obligation to accept that. If neither of these options are available we will will provide you with a refund to the payment method with which you paid for the item. Please note, we cannot accept returns sent by third party couriers or the Royal Mail. If your tape is damaged upon receipt please get in touch using the details found on our Contact Page. We will then issue an official returns note and arrange for our authorised courier to collect the damaged goods. Please do make sure that you report any damage within 7 days of receipt. Any comments received outside of that time cannot be taken into account due to the potential for orders having been damaged by the customer after receipt.
My goods are not what I imagined them to be. Can I get a refund?
If the product you receive is incorrect, i.e. if it is a completely different model or manufacturer, then yes, of course you can get a refund. We'll even cover the return postage costs providing you contact us in advance and let us organise it.
If you receive the correct item and decide it's not right for you then you can still have a full refund (Leica DISTO, Leica DISTO accessories and laser measures excluded). However, in such cases the customer is liable for organising and paying for the return delivery. In such cases the products must be in their original packaging, be completely unopened and undamaged and suitable for resale. Any refunds will be supplied within 72 hours of us receiving the item(s) back at our warehouse.
All of the products on our website are very well described and include high quality images. The Tape Store makes no recommendations as to which tapes are suitable for which individual or trade. It is the customer's responsibility to carry out sufficient research to educate their purchase of the correct tape for them. Please consult our Delivery and Returns page for further information.
I have purchased my order through the website but I have decided that I do not want the items any more. Can I cancel my order?
All orders through the website are in real time and cancellations are not possible. Once your order has been placed it is immediately sent to our warehouse for picking, packing and despatch. As a result we incur costs from the moment you place your transaction and are unable to recoup these costs should you cancel. Please check your order thoroughly before completing the order process. Once you complete the checkout procedure the order has been placed and we are unable to reverse the procedure.
I would like to make a complaint or post feedback. How can I go about this so that it is taken into consideration and not just ignored?
Our sales team aim to provide the very highest level of customer satisfaction with both our products and the service we offer. If you feel we have failed to meet these criteria in any way we would welcome your thoughts regarding improvements. And we really mean that. Any feedback, positive or negative, is incredibly valuable. Not only does it help us to keep you, our customers happy, it also allows us to improve our business and provide a better service in the future.
What's more, every one of our product pages provides the facility to leave a review of a product, something we would urge you to do. Providing there are no profanities or inappropriate language, such reviews are increidbly useful, not only to us but also to our customers. They help us improve our service and the products we stock... they help our customers make an informed decision when purchasing.
Should you so wish you may lodge a complaint by post or via the contact page of our website.